Create script.js

Author: Suri123789

Client-Side Components/Client Scripts/validate Interaction if it is an FCR(First Call Resolution)/script.js

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+// Business Rule: Set Resolution SLA on Related Tasks
+// Table: task_sla
+// When: After Insert
+
+// PURPOSE:
+// When a new Task SLA is created for Resolution SLA, update the related records.
+
+// CONDITIONS:
+// SLA Definition target = "Resolution"
+// Run only if task is Incident or SC Task
+// (current.task.sys_class_name == 'incident' || current.task.sys_class_name == 'sc_task')
+
+// STEP 1:
+// Get the related Incident record from current.task reference
+var inc = new GlideRecord('incident'); // Query Incident table
+inc.get(current.task); // Fetch the matching incident record
+
+// Update Incident’s custom field to store the Resolution SLA reference
+inc.u_resolution_sla = current.sys_id; // Set current task_sla sys_id
+inc.update(); // Save changes to Incident
+
+// STEP 2:
+// Get the related Task record from current.task reference
+var tsk = new GlideRecord('task'); // Query Task table
+tsk.get(current.task); // Fetch the task (incident/sc_task/etc.)
+
+// Update Task’s custom field to store the Resolution SLA reference
+tsk.u_task_resolution_sla = current.sys_id; // Set current task_sla sys_id
+tsk.update(); // Save changes to Task