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  • Server-Side Components/Business Rules/Update CI status on Change Request closure

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Update CI status on Change Request Closure
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1. Create a Business Rule - After Update
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2. Select the Change Request Table.
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3. Add a condition as when Change state = "Closed"
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4. Run only when Change is moving to Closed
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5. Query all CI relationships for this Change Request
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6. Update CI status based on the condition
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7. The relationship table that links a change (task) to CIs (ci_item).

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