code_snippet.js

Author: prashantmrshine

Server-Side Components/Business Rules/Cascade Priority Change from Parent to Child Incidents/code_snippet.js

@@ -0,0 +1,16 @@
+// Below script automatically updates the priority of all child incidents whenever the parent incident’s priority is modified.
+(function executeRule(current, previous /*null when async*/ ) {
+
+    if (current.priority != previous.priority) {
+        var childInc = new GlideRecord('incident');
+        childInc.addQuery('parent_incident', current.sys_id);
+        childInc.query();
+
+        while (childInc.next()) {
+            childInc.impact = current.impact;
+            childInc.urgency = current.urgency;
+            childInc.work_notes = 'Priority updated automatically from parent incident ' + current.number;
+            childInc.update();
+        }
+    }
+})(current, previous);