Initial create script.js

Author: DavidMarcial

Core ServiceNow APIs/GlideAggregate/Count open Incidents per Priority and State using GlideAggregate/script.js

@@ -0,0 +1,45 @@
+/*
+*Going to define the Incident Closed and Canceled state since we dont want those records as part of our query. 
+*Also going to leverage the IncidentStateSNC script from ServiceNow
+*/
+
+/*
+*Going to define the Incident Closed and Canceled state since we dont want those records as part of our query. 
+*/
+var incident_close = IncidentStateSNC.CLOSED;
+var incident_canceled = IncidentStateSNC.CANCELED;
+var incident_state_query = incident_close + "," + incident_canceled;
+
+/*
+*Creating the Incident State value object that will house the correct incident state since we are working from the Task table.
+*Leveraging the IncidentStateSNC script from ServiceNow to get the values that they should be
+*/
+var incident_states = {
+  '1':'New',
+  '2':'In Progress',
+  '3':'On Hold',
+  '6':'Resolved',
+  '7':'Closed',
+  '8':'Canceled'
+};
+
+//Going to create the GlideAggregate object
+var ga = new GlideAggregate('task');
+ga.addQuery('state', 'NOT IN', incident_state_query); //Going to exclude the canceled and closed incidents
+ga.addQuery('sys_class_name', 'incident'); //Since working on the Task table need to grab only Incident records with task type
+ga.groupBy('state');
+ga.groubBy('count');
+ga.addAggregate('COUNT');
+ga.query()
+
+gs.info('The following is a list of Open Incident records');
+
+while (ga.next()) {
+
+  var priorityValue = ga.getDisplayValue('priority');
+  var state = ga.getValue('state');
+  var count = ga.getValue('COUNT');
+
+  gs.info("There are a total of: " + count + " Incidents with a priority of " + priorityValue + " and in a state of " + incident_staates[state]);
+  
+}