Create Matrix.js

Instead of hardcoding approvals in Flow Designer or scripting them per catalog item, you can maintain one Approval Matrix table.

Author: RaviGaurav007

Server-Side Components/Business Rules/Approval Matrix/Matrix.js

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+/*Scenario :
+Whenever a record (like an HR Case, Request Item, or Change) is created, the script:
+Looks up the right approvers based on dynamic rules (department, amount, category, etc.)
+Automatically creates approvals in the sysapproval_approver table.*/
+
+/* Business Rule :
+
+Table: sc_request or proc_po_request or  custom table
+When: After Insert
+Condition: Only when approval is required */
+
+(function executeRule(current, previous /*null when async*/) {
+
+    try {
+        var dept = current.u_department.name + '';
+        var amount = parseFloat(current.u_amount + '');
+        if (!dept || isNaN(amount)) {
+            gs.info('Approval Matrix: Missing department or amount');
+            return;
+        }
+
+        // Query approval matrix for matching rule
+        var matrix = new GlideRecord('u_approval_matrix');
+        matrix.addQuery('u_department.name', dept);
+        matrix.addQuery('u_min_amount', '<=', amount);
+        matrix.addQuery('u_max_amount', '>=', amount);
+        matrix.query();
+
+        if (!matrix.hasNext()) {
+            gs.info('Approval Matrix: No matching rule found for ' + dept + ', amount: ' + amount);
+            return;
+        }
+
+        while (matrix.next()) {
+            var approverUser = '';
+            
+            // Option 1: Approver directly specified
+            if (!gs.nil(matrix.u_approver)) {
+                approverUser = matrix.u_approver;
+            }
+            // Option 2: Use role from requester’s hierarchy
+            else if (!gs.nil(matrix.u_role)) {
+                approverUser = getApproverByRole(current.requested_for, matrix.u_role + '');
+            }
+
+            if (approverUser) {
+                createApproval(current.sys_id, current.getTableName(), approverUser);
+                gs.info('Approval Matrix: Created approval for ' + approverUser);
+            }
+        }
+
+    } catch (ex) {
+        gs.error('Approval Matrix Error: ' + ex.message);
+    }
+
+    // --- Helper: Find approver based on user role ---
+    function getApproverByRole(userSysId, roleName) {
+        var usr = new GlideRecord('sys_user');
+        if (usr.get(userSysId)) {
+            if (roleName == 'Manager' && usr.manager) return usr.manager;
+            if (roleName == 'Director' && usr.u_director) return usr.u_director; // custom field
+            if (roleName == 'VP' && usr.u_vp) return usr.u_vp;
+        }
+        return '';
+    }
+
+    // --- Helper: Create approval record ---
+    function createApproval(targetSysId, targetTable, approverSysId) {
+        var appr = new GlideRecord('sysapproval_approver');
+        appr.initialize();
+        appr.sysapproval = targetSysId;
+        appr.table_name = targetTable;
+        appr.state = 'requested';
+        appr.approver = approverSysId;
+        appr.insert();
+    }
+
+})(current, previous);