README.md

Author: trimbakeshmadhan-109

Client-Side Components/Client Scripts/Count Inactive Users with Active incidents/README.md

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+Count Active Incidents Assigned to Inactive Users This script uses GlideAggregate to efficiently count the number of active incidents assigned to inactive users. 
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+This is a crucial task for maintaining data hygiene and preventing incidents from being stalled due to inactive assignees. 
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+Overview The script performs the following actions: Initializes GlideAggregate: Creates an aggregate query on the incident table. 
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+Filters Records: Uses addQuery() to restrict the search to incidents that are both active (true) and assigned to a user whose active status is false.
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+This filter uses a "dot-walk" on the assigned_to field to check the user's active status directly within the query.
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+Aggregates by Count: Uses addAggregate() to count the number of incidents, grouping the results by assigned_to user.
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+Executes and Logs: Runs the query, then loops through the results. 
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+For each inactive user found, it logs their name and the number of active incidents assigned to them. Use case This script is essential for regular cleanup and maintenance. 
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+It can be used in: Scheduled Job: Automatically run the script daily or weekly to monitor for and report on incidents assigned to inactive users. Fix Script: Perform a one-off run to identify and log all current incidents that need reassignment. Reporting: The output from this script can be used to build a report for managers to track and reassign incidents promptly. Script javascript var ga = new GlideAggregate('incident'); ga.addQuery('active', true); ga.addQuery('assigned_to.active', false); ga.addAggregate('COUNT', 'assigned_to'); ga.query();
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+while (ga.next()) { var inactiveUser = ga.assigned_to.getDisplayValue(); var taskCount = ga.getAggregate('COUNT', 'assigned_to'); gs.info("Inactive user " + inactiveUser + " has " + taskCount + " active incidents."); } Use code with caution.
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+Installation As a Scheduled Job Navigate to System Definition > Scheduled Jobs.
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+Click New and select Automatically run a script of your choosing. Name the job (e.g., Find Incidents Assigned to Inactive Users).
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+Set your desired frequency and time. Paste the script into the Run this script field. Save and activate the job. As a Fix Script Navigate to System Definition > Fix Scripts.
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+Click New. Name it (e.g., Find Active Incidents with Inactive Assignee).
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+Paste the script into the Script field. Run the script to see the results in the System Log. 
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+Customization Targeted tables: Change the table name from incident to task or any other table with an assigned_to field to check for active records assigned to inactive users.
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+Automated reassignment: Extend the script to automatically reassign the incidents to a group or another user. This is a common practice to ensure that tickets do not get stuck in the queue. Email notification: Instead of logging the information, modify the script to send an email notification to the group manager or another stakeholder with the list of incidents needing attention.