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Update Bucket Group Age Calculation.js
adding the line 2 state values and defining variables and removing the log statements
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Lines changed: 4 additions & 5 deletions
Original file line numberDiff line numberDiff line change
@@ -1,13 +1,12 @@
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var rec = new GlideRecord('case'); // any table which you want to use
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rec.addEncodedQuery('stateNOT IN60,40, 20'); // filtering out all the closed/cancelled cases
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rec.addEncodedQuery('stateNOT IN60,40, 20'); // filtering out all the closed/cancelled cases 60 is closed, 40 is cancelled, 20 is rejected
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rec.query();
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while (rec.next()) {
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var openedDate = new GlideDateTime(rec.opened_at.getDisplayValue());
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var dur = GlideDateTime.subtract(openedDate,actualDateTime );
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//gs.info("dur"+dur.getNumericValue()) ;
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elapsedTime = dur.getNumericValue()/86400000 ;
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// gs.info ("elapsedTime" + elapsedTime)
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var elapsedTime = dur.getNumericValue()/86400000 ;
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// Check to see when the item was created
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var aging;
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if (elapsedTime <= 2) aging = '0-2 Days';
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if (elapsedTime > 2) aging = '3-4 Days';
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if (elapsedTime > 4) aging = '5-7 Days';
@@ -19,6 +18,6 @@ var rec = new GlideRecord('case'); // any table which you want to use
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rec.setWorkflow(false); // Skip any Business Rules
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rec.autoSysFields(false); // Do not update system fields
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rec.aging_category = aging;
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rec.aging_category = aging; // updating aging category with defined buckets allocated above
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rec.update();
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}

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