script.js

Author: bhavyaa30

Server-Side Components/Business Rules/Update Incident State To Closed/script.js

@@ -0,0 +1,20 @@
+var pSysId = 'sys_id';
+var child= new GlideRecord('incident');
+child.addQuery('parent_incident',pSysId);
+child.query();
+var count=0;
+while(child.next()){
+
+    if(child.state!=7)
+    {
+count =1;
+    gs.print("your child incident is not there or is not yet closed");
+    }    
+}
+if(count==0){
+    child.parent_incident.state=7;
+    child.parent_incident.close_code='Duplicate';
+child.parent_incident.close_notes="done";
+child.parent_incident.update();
+gs.print("hello" + child.parent_incident.number);
+}