Create Incident_creation.js

Creation of incident

Author: Thrizvi

Server-Side Components/Background Scripts/Incident/Incident_creation.js

@@ -0,0 +1,15 @@
+// This script can be used in a Script Include or Business Rule
+var incidentGR = new GlideRecord('incident');
+incidentGR.initialize();
+
+incidentGR.short_description = 'Critical Incident - Immediate Attention Required';
+incidentGR.description = 'This is a Priority 1 incident created via script.';
+incidentGR.priority = 1; // Priority 1
+incidentGR.impact = 1;   // High impact
+incidentGR.urgency = 1;  // High urgency
+incidentGR.caller_id = gs.getUserID(); // Sets the current user as the caller
+incidentGR.category = 'network'; // Example category
+
+// Insert the new record into the database
+var newIncidentID = incidentGR.insert();
+gs.info('New Incident created with ID: ' + newIncidentID);