Create BeforeBRScript.js

Author: srikanthroyal932-cmyk

Server-Side Components/Business Rules/Prevent Duplicate Incident Creation within 24 Hours/BeforeBRScript.js

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+(function executeRule(current, previous /*null when async*/) {
+
+    // Only run for active incidents
+    if (!current.caller_id || !current.short_description)
+        return;
+
+    // Create a GlideRecord on the incident table
+    var gr = new GlideRecord('incident');
+    gr.addQuery('caller_id', current.caller_id);  // Same caller
+    gr.addQuery('short_description', current.short_description);  // Same issue text
+    gr.addQuery('sys_created_on', '>=', gs.hoursAgoStart(24));  // Within last 24 hours
+    gr.addQuery('state', '!=', 7);  // Exclude closed incidents
+    gr.query();
+
+    if (gr.next()) {
+        // Stop insert and show an error
+        gs.addErrorMessage("A similar incident has already been raised within the last 24 hours: " + gr.number);
+        current.setAbortAction(true);  // Prevent record creation
+    }
+
+})(current, previous);