Create implement smart assignment to available group members

Author: Soumyadeep10

Client-Side Components/UI Actions/Smart Assign to available member/smartAssigntoAvailablemember.js

@@ -0,0 +1,47 @@
+var assignedToId = '';
+var minOpenTasks = 77777;
+var targetGroup = current.assignment_group;
+
+if (!targetGroup) {
+    gs.addErrorMessage('Please select an Assignment Group first.');
+    action.setRedirectURL(current);
+}
+
+//Finding all active members in the target group
+var member = new GlideRecord('sys_user_grmember');
+member.addQuery('group', targetGroup);
+member.query();
+
+while (member.next()) {
+    var userId = member.user.toString();
+
+    //CountIng the number of active tasks currently assigned to the member
+    var taskCountGR = new GlideAggregate('task');
+    taskCountGR.addQuery('assigned_to', userId);
+    taskCountGR.addQuery('active', true);
+    taskCountGR.addAggregate('COUNT');
+    taskCountGR.query();
+
+    var openTasks = 0;
+    if (taskCountGR.next()) {
+        openTasks = taskCountGR.getAggregate('COUNT');
+    }
+
+    //Checking if this member has fewer tasks than the current minimum
+    if (openTasks < minOpenTasks) {
+        minOpenTasks = openTasks;
+        assignedToId = userId;
+    }
+}
+
+//Assigning the current record to the chosen user
+if (assignedToId) {
+    current.assigned_to = assignedToId;
+    current.work_notes = 'Assigned via Smart Assign to the user with the fewest active tasks (' + minOpenTasks + ' open tasks).';
+    current.update();
+    gs.addInfoMessage('Incident assigned to ' + current.assigned_to.getDisplayValue() + '.');
+} else {
+    gs.addErrorMessage('Could not find an active member in the group to assign the task.');
+}
+
+action.setRedirectURL(current);