Create code.js

Author: shivamvish160

Server-Side Components/Script Includes/Dynamic Approval Routing Based on Organizational Hierarchy/code.js

@@ -0,0 +1,57 @@
+var ApprovalRouter = Class.create();
+ApprovalRouter.prototype = {
+    initialize: function() {},
+
+    /**
+     * Returns an array of approver sys_ids based on user's department and role.
+     * @param {String} userId - Sys ID of the user for whom to find approvers.
+     * @returns {Array} approverSysIds - List of approver sys_ids.
+     */
+    getApprovers: function(userId) {
+        var approverSysIds = [];
+
+        // Get user record
+        var userGR = new GlideRecord('sys_user');
+        if (!userGR.get(userId)) {
+            gs.error('User not found: ' + userId);
+            return approverSysIds;
+        }
+
+        // Add manager if exists
+        if (userGR.manager) {
+            approverSysIds.push(userGR.manager.toString());
+        }
+
+        // Add department head if available
+        if (userGR.department) {
+            var deptGR = new GlideRecord('cmn_department');
+            if (deptGR.get(userGR.department)) {
+                if (deptGR.u_department_head) {
+                    approverSysIds.push(deptGR.u_department_head.toString());
+                }
+            }
+        }
+
+        // Add role-based approvers (e.g., Finance Approver)
+        var roleGR = new GlideRecord('sys_user_has_role');
+        roleGR.addQuery('user', userId);
+        roleGR.query();
+        while (roleGR.next()) {
+            var roleName = roleGR.role.name;
+            if (roleName == 'finance_approver') {
+                // Add finance head
+                var financeGR = new GlideRecord('sys_user');
+                financeGR.addQuery('title', 'Finance Head');
+                financeGR.setLimit(1);
+                financeGR.query();
+                if (financeGR.next()) {
+                    approverSysIds.push(financeGR.sys_id.toString());
+                }
+            }
+        }
+
+        return approverSysIds;
+    },
+
+    type: 'ApprovalRouter'
+};