Create script.js

Author: Suri123789

Client-Side Components/Client Scripts/Validate Interaction record for FCR(First Call Resolution)/script.js

@@ -0,0 +1,23 @@
+//Client Script to validate an Interaction record is resolved with out any related record created.
+function onSubmit() {
+    var relatedTask = g_form.getValue('u_boolean_no_related_task');
+    var state = g_form.getValue('state');
+    var type = g_form.getValue('type');
+    var workNotes = g_form.getValue('work_notes'); // Get the value of work notes
+
+    // Clear previous field messages
+    g_form.clearMessages();
+
+    // Check if state is changing to 'Closed Complete'
+    if (state == 'closed_complete') {
+        // Check additional conditions
+        if (type == 'walkup' && relatedTask == 'true') {
+            return true; // Allow form submission
+        } else if (!workNotes) { // Check if work notes is empty
+            g_form.showFieldMsg('work_notes', 'Provide Worknotes for FCR Interaction', 'error');
+			alert('Provide Worknotes for FCR Interaction');
+            return false; // Prevent form submission
+        }
+    }
+    return true; // Allow form submission for other states
+}