Create Readme.md

Auto close incident if all related changes are closed

Author: keshava-palisetti

Server-Side Components/Business Rules/Auto close incident if all related changes are closed/Readme.md

@@ -0,0 +1,25 @@
+Business Rule: Auto-Close Incident When All Related Changes Are Closed
+Table : change_request
+When to Run: After update
+Condition: state changes to Closed (or your equivalent "Closed" state number, e.g. state == 3)
+
+Detailed Working
+1. Trigger Point
+This After Business Rule runs after a Change Request record is updated.
+Specifically, it checks when the state changes to “Closed”.
+
+2. Check for Related Incident
+The script retrieves the incident reference field (incident) from the current change request.
+If there’s no linked incident, it skips execution.
+
+3. Check for Any Remaining Open Change Requests
+A new GlideRecord query checks for other Change Requests linked to the same incident where:
+If any such records exist, it means not all change requests are closed — so the incident remains open.
+
+4. Close the Incident Automatically
+If no open Change Requests remain, the script:
+Fetches the linked incident.
+Sets:	state = 7 (Closed)
+	close_code = Auto Closed
+	close_notes = Auto closure as all changes are closed.
+Updates the record.