Created script.js

Author: sanjaykumar3sn

Core ServiceNow APIs/GlideAggregate/SLA Compliance Ratio by Assignment Group/script.js

@@ -0,0 +1,17 @@
+(function() {
+    var ga = new GlideAggregate('task_sla');
+    ga.addEncodedQuery('task.sys_class_name=incident^active=false');
+    ga.addAggregate('COUNT'); // All SLAs
+    ga.addAggregate('COUNT', 'breach', 'true'); // breached SLAs
+    ga.groupBy('task.assignment_group');
+    ga.query();
+
+    gs.info('SLA Compliance Ratio by Group');
+
+    while (ga.next()) {
+        var total = parseInt(ga.getAggregate('COUNT'));
+        var breached = parseInt(ga.getAggregate('COUNT', 'breach', 'true'));
+        var rate = breached ? ((breached / total) * 100).toFixed(2) : 0;
+        gs.info(ga.getDisplayValue('task.assignment_group') + ': ' + rate + '% breached (' + breached + '/' + total + ')');
+    }
+})();