README.md

Author: Shashank102002

Server-Side Components/Background Scripts/Incident Reassignment Tracker/README.md

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+Incident Reassignment Tracker
+Use Case - 
+In IT service management, incidents are sometimes reassigned multiple times before reaching the right technician.  
+This script helps identify incidents that have been **reassigned more than 5 times**, so managers can review the assignment process and reduce ticket bouncing.
+
+How It Works -
+1. Loops through all **active incidents**.
+2. Counts how many times the **`assigned_to`** field changed using the `sys_audit` table.
+3. Prints the incident numbers in the system logs if they exceed the threshold (5 reassignments by default).