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Create code.js
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  • Server-Side Components/Scheduled job to close old incidents

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var gr = new GlideRecord('incident');
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gr.addQuery('state', '6'); // Resolved
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gr.addQuery('resolved_at', '<=', gs.daysAgoStart(10));
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gr.query();
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while (gr.next()) {
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gr.state = 7; // Closed
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gr.close_notes = "Auto-closed after 10 days.";
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gr.update();
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}

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