Create Readme.md

Auto deactivate inactive users while informing their manager

Author: keshava-palisetti

Server-Side Components/Scheduled Jobs/Auto deactivate the inactive users/Readme.md

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+Purpose
+  This scheduled job automatically identifies inactive users in the ServiceNow instance and deactivates their accounts if they have not logged in for a specified period (default: 3 months).
+It ensures compliance, reduces clutter, and maintains security by removing stale user accounts.
+
+Key Features
+  Runs automatically once per month.
+  Identifies users who have been inactive for a defined number of months.
+  Supports dry-run testing to safely validate before applying changes.
+  Deactivates inactive users automatically.
+  Sends email notifications to both users and their managers upon deactivation.
+  Logs all activities in the system log for auditing purposes.
+
+Script Workflow
+
+1. Calculate Cutoff Date
+The script calculates a cutoff date by subtracting the configured number of months (default: 3) from the current date.
+Any user created before this date and who has not logged in since is considered inactive.
+
+2. Query Eligible Users
+The script searches the sys_user table for records meeting these conditions:
+active = true
+sys_created_on <= cutoffDate
+last_login_time <= cutoffDate
+
+3. Process Each User
+For every matching user, the script:
+Logs user details (name, email, last login, manager).
+Deactivates the account (if DRY_RUN is false).
+Sends notification emails.
+
+4. Send Notification to User
+Sends a plain-text email to the user informing them that their account was deactivated due to inactivity.
+Includes instructions on how to request reactivation.
+
+5. Send Notification to Manager
+If the user has a manager assigned, an additional email is sent to the manager.
+The email contains the user’s details and the date of last login for awareness.
+
+6. Log Summary
+At the end of execution, the script logs:
+Total users found
+Total users deactivated
+Status of the run (Dry Run or Actual)