Merge branch 'ServiceNowDevProgram:main' into main

Author: ivan-betev

Modern Development/Service Portal Widgets/Catalog Item Explorer/README.md

@@ -24,3 +24,8 @@ The primary goal of the Catalog Item Explorer widget is to serve as a valuable l
 7. **Quick Search Placeholder:** Define the placeholder message for the Quick Search field to align with your portal's user interface.
 8. **Widget Title:** Customize the title of the widget to match its purpose within your Service Portal.
 9. **Copyright Display:** Choose whether to display copyright information in the bottom right corner of the widget.
+
+## Latest Update (v1.21):
+- **Support for the external URL content items.
+- **The default target window changed to "_self" (same window).
+- **Option to open an item in the new window added at the end of the row.

Server-Side Components/Background Scripts/Merge Duplicate User Records Automatically/Readme.md

@@ -0,0 +1,19 @@
+Merge Duplicate User Records Automatically
+
+
+Automatically detects and merges duplicate User records in ServiceNow based on the email address.
+
+Ensures data integrity and prevents duplicate entries.
+
+Reassigns related records (e.g., incidents) to a master record.
+
+Deactivates duplicate users.
+
+In this UseCase
+Multiple users exist with the same email address.
+
+The first record found is treated as the master user.
+
+All duplicates are: Reassigned in related records (e.g., tasks, incidents).
+
+Marked inactive.

Server-Side Components/Background Scripts/Merge Duplicate User Records Automatically/script.js

@@ -0,0 +1,71 @@
+(function() {
+
+    var userEmailMap = {};     
+    var userCreatedMap = {};   
+    var duplicatesFound = 0;
+
+    var userGR = new GlideRecord('sys_user');
+    userGR.addNotNullQuery('email');
+    userGR.addQuery('active', true);
+    userGR.orderBy('email'); // Group by email 
+    userGR.query();
+
+    while (userGR.next()) {
+        var email = userGR.email.toLowerCase();
+        var createdOn = new GlideDateTime(userGR.sys_created_on).getNumericValue(); // Convert to timestamp
+
+        if (!userEmailMap[email]) {
+            // First user found for this email temporarily mark as master
+            userEmailMap[email] = userGR.sys_id.toString();
+            userCreatedMap[email] = createdOn;
+        } else {
+            // Another user with same email found 
+            var masterSysId = userEmailMap[email];
+            var masterCreatedOn = userCreatedMap[email];
+
+            var masterIsOlder = createdOn > masterCreatedOn ? true : false;
+
+            if (masterIsOlder) {
+                // If this user was created later, we keep the existing master
+                // earliest created record will be accepted
+                mergeDuplicateUser(userGR, masterSysId);
+            } else {
+                // If this user was created earlier, this becomes the new master
+                var oldMasterGR = new GlideRecord('sys_user');
+                if (oldMasterGR.get(masterSysId)) {
+                    mergeDuplicateUser(oldMasterGR, userGR.sys_id); // merge old master into new master
+                }
+                // Update maps
+                userEmailMap[email] = userGR.sys_id.toString();
+                userCreatedMap[email] = createdOn;
+            }
+
+            duplicatesFound++;
+        }
+    }
+
+    gs.info("Total duplicates merged: " + duplicatesFound);
+
+
+   
+    function mergeDuplicateUser(duplicateGR, masterSysId) {
+        // Reassign related incidents
+        var incGR = new GlideRecord('incident');
+        incGR.addQuery('caller_id', duplicateGR.sys_id);
+        incGR.query();
+        var count = 0;
+        while (incGR.next()) {
+            incGR.caller_id = masterSysId;
+            incGR.update();
+            count++;
+        }
+
+        // Deactivate  user
+        duplicateGR.active = false;
+        duplicateGR.u_merged_to = masterSysId; // optional custom field
+        duplicateGR.update();
+
+        gs.info("Merged duplicate user '" + duplicateGR.name + "' → master: " + masterSysId + ". Reassigned " + count + " incidents.");
+    }
+
+})();

Specialized Areas/Fix scripts/Replace inactive group managers with group members/script.js

@@ -0,0 +1,31 @@
+/*
+Check if manager of group is inactive.
+Replace the manager with oldest group member.
+*/
+function replacewithActiveManager() {
+    var inactiveMgrGrp = new GlideRecord('sys_user_group'); // Glide group Table
+    inactiveMgrGrp.addEncodedQuery('manager.active=false'); // get groups with inactive managers
+    inactiveMgrGrp.query();
+    while (inactiveMgrGrp.next()) {
+        inactiveMgrGrp.setValue('manager', getOlderGroupMember(inactiveMgrGrp).sys_id); // set inactive manager with active group member.
+        inactiveMgrGrp.autoSysFields(false);
+        inactiveMgrGrp.update();
+        gs.info("Group " + inactiveMgrGrp.name + " manager changed to " + getOlderGroupMember(inactiveMgrGrp).name);
+    }
+
+    /*
+    input: group, type = string.
+    Function return the older group member user record
+    */
+    function getOlderGroupMember(grp) {
+        var getUser = new GlideRecord('sys_user_grmember'); // Glide group member table
+        getUser.addEncodedQuery('user.active=true^group=' + grp.getUniqueValue()); // encoded query to get group member.
+        getUser.orderByAsc('sys_created_on'); // get oldest added group member
+        getUser.query();
+        if (getUser.next())
+            return getUser.user.getRefRecord();
+        else
+            gs.info("Group " + grp.name + " does not have any active user"); // incase there is no active user in group
+    }
+}
+replacewithActiveManager(); // main function to replace inactive manager.

Specialized Areas/Fix scripts/updateMultipleRecords/readme.md

@@ -0,0 +1,8 @@
+*************
+This script will query the group table and look for groups with inactive members. The script will replace the inactive manager with the oldest active member of the group.
+
+Logs: If no active members are there in group //gs.info("Group " + grp.name + " does not have any active user");
+
+After manager is replaced : gs.info("Group " + inactiveMgrGrp.name + " manager changed to " + getOlderGroupMember(inactiveMgrGrp).name);
+
+*************