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Core ServiceNow APIs/GlideAggregate/Get top 5 CIs with most number of Open Incidents Expand file tree Collapse file tree 1 file changed +13
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lines changed Original file line number Diff line number Diff line change 1+ Use-case:
2+ ** Fetch Top 5 CIs with the most number of Open Incidents along with the count**
3+
4+ Type of Script writted: ** Background Script**
5+
6+ ** How the code works:**
7+ The code uses the GlideAggregate API to efficiently calculate and retrieve the results -
8+ 1 . A GlideAggregate query is initiated on the Incident table. The query is restricted to only active Incidents.
9+ 2 . The query instructs the database to COUNT records grouped by the configuration item(cmdb_ci).
10+ 3 . Furthermore, the records are instructed to be in descending order of number of incidents related to one CI, also a limit
11+ of 5 records are applied to be fetched.
12+ 4 . The query is executed and a loop is iterated over these 5 records to fetch and print
13+ the CI name and its corresponding incident count.
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