Create script.js

Author: trimbakeshmadhan-109

Core ServiceNow APIs/GlideAggregate/Count Inactive Users with Active incidents/script.js

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+/* 
+This script uses GlideAggregate to find the number of active incidents
+that are assigned to users who are currently marked as inactive.
+GlideAggregate is used instead of a standard GlideRecord query
+because it is more efficient for performing calculations like COUNT 
+directly in the database.
+*/
+var ga = new GlideAggregate('incident');
+
+// Query for active incidents.
+ga.addQuery('active', true);
+
+// Use dot-walking to query for incidents assigned to inactive users.
+ga.addQuery('assigned_to.active', false);
+
+// Add an aggregate function to count the incidents, grouped by the assigned user.
+ga.addAggregate('COUNT', 'assigned_to');
+
+// Execute the query.
+ga.query();
+
+// Process the results of the aggregate query.
+while (ga.next()) {
+    // Get the display name of the inactive user from the current record.
+    var inactiveUser = ga.assigned_to.getDisplayValue();
+    
+    // Get the count of active incidents for this specific user.
+    var incidentCount = ga.getAggregate('COUNT', 'assigned_to');
+    
+    // Log the result to the system logs.
+    gs.info("Inactive user " + inactiveUser + " has " + incidentCount + " active incidents.");
+}