Create script.js

Author: Suri123789

Client-Side Components/Client Scripts/Auto Priority Update based on Impact and Urgency/script.js

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+// ==========================================================================
+// Script Name: Auto Priority Update based on Impact and Urgency
+// Table: Incident (or any Task-based table)
+// Type: onChange | Fields: impact, urgency
+// UI Type: All
+// ==========================================================================
+
+function onChange(control, oldValue, newValue, isLoading, isTemplate) {
+    // Prevent the script from running when the form loads or when the field is empty
+    if (isLoading || newValue == '') {
+        return;
+    }
+
+    // ----------------------------------------------------------------------
+    // Step 1: Fetch field values from the form
+    // ----------------------------------------------------------------------
+    var impact = g_form.getValue('impact');   // e.g., 1 - High, 2 - Medium, 3 - Low
+    var urgency = g_form.getValue('urgency'); // e.g., 1 - High, 2 - Medium, 3 - Low
+
+    // ----------------------------------------------------------------------
+    // Step 2: Define the ITIL-based Priority Matrix
+    // ----------------------------------------------------------------------
+    // Each row represents "Impact", and each column represents "Urgency"
+    // The resulting value sets the "Priority"
+    var priorityMatrix = {
+        '1': { '1': '1', '2': '2', '3': '3' }, // Impact = High
+        '2': { '1': '2', '2': '3', '3': '4' }, // Impact = Medium
+        '3': { '1': '3', '2': '4', '3': '5' }  // Impact = Low
+    };
+
+    // ----------------------------------------------------------------------
+    // Step 3: Determine the new priority based on selected Impact/Urgency
+    // ----------------------------------------------------------------------
+    var newPriority = priorityMatrix[impact]?.[urgency]; // optional chaining prevents errors
+
+    // ----------------------------------------------------------------------
+    // Step 4: Update the Priority field and inform the user
+    // ----------------------------------------------------------------------
+    if (newPriority) {
+        // Only update if priority is different from current value
+        if (g_form.getValue('priority') != newPriority) {
+            g_form.setValue('priority', newPriority);
+
+            // Show message (works in both Classic UI and Next Experience)
+            g_form.showFieldMsg('priority', 'Priority auto-updated based on Impact and Urgency', 'info');
+        }
+    } else {
+        // Optional: clear priority if invalid combination is selected
+        g_form.clearValue('priority');
+        g_form.showFieldMsg('priority', 'Invalid Impact/Urgency combination — priority cleared', 'error');
+    }
+
+    // ----------------------------------------------------------------------
+    // End of Script
+    // ----------------------------------------------------------------------
+}