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| 1 | +# Email Template Debugger |
| 2 | + |
| 3 | +## Overview |
| 4 | +A powerful utility for ServiceNow developers to debug and preview email notifications in real-time. This tool helps visualize how email templates will render with different data contexts, test notification conditions, and troubleshoot email-related issues without sending actual emails. |
| 5 | + |
| 6 | +## Features |
| 7 | +- Live preview of email templates |
| 8 | +- Variable substitution testing |
| 9 | +- HTML/Plain text toggle view |
| 10 | +- Attachment validation |
| 11 | +- Template syntax checking |
| 12 | +- Recipient list validation |
| 13 | +- Condition script testing |
| 14 | +- Email script debugging |
| 15 | +- Performance metrics |
| 16 | + |
| 17 | +## Requirements |
| 18 | +- ServiceNow instance with admin access |
| 19 | +- Notification management rights |
| 20 | +- Script Include access |
| 21 | +- Email administration rights |
| 22 | + |
| 23 | +## Implementation Steps |
| 24 | +1. Create a new Script Include using script.js |
| 25 | +2. Set up the debugging page using debugger_page.js |
| 26 | +3. Configure access controls |
| 27 | +4. Import any required style sheets |
| 28 | +5. Test with sample notifications |
| 29 | + |
| 30 | +## Components |
| 31 | + |
| 32 | +### Script Include |
| 33 | +- Handles template processing |
| 34 | +- Manages variable substitution |
| 35 | +- Validates email scripts |
| 36 | +- Processes attachments |
| 37 | +- Checks recipient lists |
| 38 | + |
| 39 | +### Debugging Interface |
| 40 | +- Template preview panel |
| 41 | +- Variable input section |
| 42 | +- Script testing area |
| 43 | +- Results display |
| 44 | +- Error highlighting |
| 45 | + |
| 46 | +## Usage Example |
| 47 | +```javascript |
| 48 | +var emailDebugger = new EmailTemplateDebugger(); |
| 49 | +var result = emailDebugger.debugTemplate({ |
| 50 | + notificationId: 'sys_id_of_notification', |
| 51 | + testRecord: 'sys_id_of_test_record', |
| 52 | + recipientList: ['user1@example.com'], |
| 53 | + variables: { |
| 54 | + 'incident.number': 'INC0010001', |
| 55 | + 'incident.short_description': 'Test incident' |
| 56 | + } |
| 57 | +}); |
| 58 | +``` |
| 59 | + |
| 60 | +## Features in Detail |
| 61 | + |
| 62 | +### Template Analysis |
| 63 | +- Syntax validation |
| 64 | +- Missing variable detection |
| 65 | +- Script error identification |
| 66 | +- HTML structure verification |
| 67 | +- CSS compatibility check |
| 68 | + |
| 69 | +### Performance Monitoring |
| 70 | +- Template processing time |
| 71 | +- Script execution metrics |
| 72 | +- Database query impact |
| 73 | +- Attachment processing time |
| 74 | +- Overall generation time |
| 75 | + |
| 76 | +### Security Checks |
| 77 | +- Recipient validation |
| 78 | +- Domain verification |
| 79 | +- Script injection prevention |
| 80 | +- Attachment size validation |
| 81 | +- Permission verification |
| 82 | + |
| 83 | +### Debugging Tools |
| 84 | +- Step-by-step template processing |
| 85 | +- Variable resolution tracking |
| 86 | +- Script execution logging |
| 87 | +- Error stack traces |
| 88 | +- Query optimization hints |
| 89 | + |
| 90 | +## Best Practices |
| 91 | +1. Always test with sample data first |
| 92 | +2. Verify all variable substitutions |
| 93 | +3. Check both HTML and plain text versions |
| 94 | +4. Validate attachment handling |
| 95 | +5. Test with different record types |
| 96 | +6. Monitor performance metrics |
| 97 | +7. Review security implications |
| 98 | + |
| 99 | +## Error Handling |
| 100 | +The debugger provides detailed error information for: |
| 101 | +- Syntax errors in templates |
| 102 | +- Missing or invalid variables |
| 103 | +- Script execution failures |
| 104 | +- Recipient list issues |
| 105 | +- Attachment problems |
| 106 | +- Permission errors |
| 107 | + |
| 108 | +## Performance Considerations |
| 109 | +- Cache frequently used templates |
| 110 | +- Optimize script execution |
| 111 | +- Batch process attachments |
| 112 | +- Minimize database queries |
| 113 | +- Use efficient variable substitution |
| 114 | + |
| 115 | +## Security Notes |
| 116 | +- Validate all input data |
| 117 | +- Check recipient permissions |
| 118 | +- Sanitize variable content |
| 119 | +- Verify attachment types |
| 120 | +- Monitor script execution |
| 121 | + |
| 122 | +## Troubleshooting |
| 123 | +Common issues and solutions: |
| 124 | +1. Template not found |
| 125 | + - Verify notification sys_id |
| 126 | + - Check access permissions |
| 127 | +2. Variable substitution fails |
| 128 | + - Confirm variable names |
| 129 | + - Check data types |
| 130 | +3. Script errors |
| 131 | + - Review script syntax |
| 132 | + - Check variable scope |
| 133 | +4. Attachment issues |
| 134 | + - Verify file permissions |
| 135 | + - Check size limits |
| 136 | + |
| 137 | +## Extensions |
| 138 | +The debugger can be extended with: |
| 139 | +- Custom validation rules |
| 140 | +- Additional preview formats |
| 141 | +- New debugging tools |
| 142 | +- Performance analyzers |
| 143 | +- Security checkers |
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