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Recurring imports often overwrite priority even after the service desk has triaged the ticket. This onBefore script sets priority only when a row is inserted. Updates pass through without touching priority.
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## Where to use
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Attach to your Incident Transform Map as an onBefore script.
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## How it works
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- Checks the Transform Map action variable for insert vs update
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- On insert, computes priority from impact and urgency
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