Create Set Incident Priority to Critical.js

Author: SachinNarayanasamy

Client-Side Components/UI Actions/Set Incident Priority Critical/Set Incident Priority to Critical.js

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+function test() {
+    // Check if incident is already Critical
+    if (g_form.getValue('priority') == '1') {
+        alert("This incident is already Critical. No changes were made.");
+        return;
+    }
+
+    // Show confirmation dialog
+    var proceed = confirm("Are you sure you want to set this incident as Critical?");
+    if (!proceed) return;
+
+    // Set fields on the form
+    g_form.setValue('impact', 1); // High impact
+    g_form.setValue('urgency', 1); // High urgency
+    g_form.setValue('priority', 1); // Critical
+    g_form.setValue('assigned_to', g_user.userID);
+
+    // Append note to description
+    var currentDesc = g_form.getValue('description') || '';
+    var note = "Priority set to Critical by " + g_user.getFullName() + " at " + new Date().toLocaleString();
+    g_form.setValue('description', currentDesc + "\n" + note);
+
+    // Feedback message
+    g_form.addInfoMessage("Incident marked as Critical. Remember to save or update the record.");
+}