getAssignedToCount.js

Author: srikanthroyal932-cmyk

Client-Side Components/Client Scripts/Count Assigned To Field/getAssignedToCount.js

@@ -0,0 +1,18 @@
+function onChange(control,oldValue,newValue,isLoading,isTemplate) {
+  if(isLoading || newValue === '') {
+    return;
+  }
+
+  var ga = new GlideAjax('countAssignedUtil');
+  ga.addParam('sysparm','getCount');
+  ga.addParam('sysparm_assignedto', newValue);
+  ga.getXML(callback);
+
+  function callback(response){
+    var answer = response.responseXML.documentElement.getAttribute("answer");
+    if(answer >=5){
+      g_form.addErrorMessage("Please select another person to work on this Incident, selected user is already having 5 tickets in his/her Queue");
+      g_form.setValue("assigned_to", "");
+    }
+  }
+}