readme.md

Author: Shashank102002

Server-Side Components/Background Scripts/To check incidents having a VIP caller/readme.md

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+# VIP Caller Incidents Background Script
+
+## Description
+This background script fetches all incidents where the caller is marked as a VIP user
+and prints the incident number and short description in the logs.
+
+## Usage
+1. Go to **System Definition > Scripts - Background** in ServiceNow.
+2. Paste the script into the editor.
+3. Click **Run Script**.
+4. Check the output in the logs.
+
+## Prerequisites
+- The User table must have a **VIP checkbox** (`vip` field).
+- The Incident table must have a `caller_id` reference field.
+