Create clientScriptCiIncident.js

Author: zakir8992

Client-Side Components/Client Scripts/Incident Count of Selected CI with Clickable Link to Related Incidents/clientScriptCiIncident.js

@@ -0,0 +1,36 @@
+function onChange(control, oldValue, newValue, isLoading, isTemplate) {
+    if (isLoading || newValue === '') return;
+
+    g_form.clearMessages();
+
+    // Call Script Include to count incidents by CI
+    var ga = new GlideAjax('ConfigurationIncidentCheck');
+    ga.addParam('sysparm_name', 'getIncidentCount');
+    ga.addParam('sysparm_ci', newValue);
+
+    ga.getXMLAnswer(function(response) {
+        var count = parseInt(response, 10);
+        if (isNaN(count)) {
+            g_form.addErrorMessage("Could not retrieve incident count for this CI.");
+            return;
+        }
+
+        var ciName = g_form.getDisplayValue('cmdb_ci');
+        var url = '/incident_list.do?sysparm_query=cmdb_ci=' + newValue + '^stateNOT IN6,7,8';
+        var msg = 'Configuration Item <b>' + ciName + '</b> has <a target="_blank" href="' + url + '"><b>' + count + '</b> related incident(s)</a>.';
+
+       if (count === 0) {
+    g_form.addInfoMessage(
+        'Configuration Item <b>' + ciName + '</b> has no incidents associated with it.'
+    );
+} else {
+    if (count >= 5) {
+        g_form.addWarningMessage(
+            msg + ' consider Problem investigation.'
+        );
+    } else {
+        g_form.addInfoMessage(msg);
+    }
+}
+    });
+}