Update README.md

Author: mandeepkaran

GlideFilter/CaseSensitiveSearch/README.md

@@ -1,33 +1,25 @@
-# 🔄 ServiceNow Fix Script: Normalize "prod" Environment Using GlideFilter
+# ServiceNow Fix Script: Normalize "prod" Environment Using GlideFilter
 
-## 📌 Problem Statement
+## Problem Statement
 
-In many ServiceNow environments, custom fields like `u_environment` on tables such as `change_request` often contain inconsistent variants of the same logical value, for example:
-
-- `prod`
-- `PROD`
-- `Prod`
-- `PrOd`
-- `pRoD`
+In many ServiceNow environments, custom fields like `u_environment` on tables such as `change_request` often contain inconsistent variants of the same logical value, for example: `prod`, `PROD`, `Prod`,`PrOd`, `pRoD` etc.
 
 These inconsistencies cause:
-- Confusion in reports
-- Broken automation rules
-- Poor data hygiene
-
-This script identifies and normalizes all case-variant values of `"prod"` to a consistent format: `"Prod"`.
+- Bad or inconsistent reports
+- Broken automation rules like BR or flow with condition
+- And, Poor data hygiene or dirty values
 
 ---
 
-## 🚀 Solution: Fix Script Using GlideFilter
+## Solution: Fix Script or Background Script Using GlideFilter
 
-We use **`GlideFilter`** with **case-sensitive matching** to cleanly and securely identify inconsistent values. This avoids multiple `if` conditions or regular expressions.
+We use **`GlideFilter`** with **case-sensitive matching** to securely identify inconsistent values to avoid multiple `if` conditions or regular expressions.
 
 ---
 
-## ✅ Practical Example
+## Example
 
-Instead of writing custom logic like this:
+Instead of writing custom logic with if statement like this:
 
 ```javascript
 var env = gr.u_environment.toString().toLowerCase();
@@ -36,7 +28,7 @@ if (env === 'prod' || env === 'prod ' || env === 'PROD' || env === 'PrOd') {
 }
 ```
 
-You simply write:
+You can simply write:
 ```javascript
 var filter = new GlideFilter('u_environment=prod', 'envNormalize');
 filter.setCaseSensitive(false);
@@ -45,32 +37,7 @@ if (filter.match(gr, true)) {
 }
 ```
 
-✅ Cleaner
-✅ ACL-aware
-✅ Easier to maintain
-✅ Consistent with UI filters
-
-## GlideFilter Utility
-
-🧠 **Why Use GlideFilter?**
-
-| Feature                         | GlideFilter | Regex / If |
-|---------------------------------|-------------|------------|
-| Security-aware (ACLs)          | ✅ Yes      | ❌ No      |
-| Case sensitivity toggle         | ✅ Yes      | ⚠️ Manual  |
-| UI-like filter syntax           | ✅ Yes      | ❌ No      |
-| Easy to read                    | ✅ Yes      | ❌ No      |
-| Scalable & reusable             | ✅ Yes      | ❌ No      |
-| Compound condition support       | ✅ Yes      | ⚠️ Complex to build |
-
-💡 **Use Cases**
-- Normalizing environment values (prod, dev, test)
-- Standardizing priority or category values
-- Filtering GlideRecords based on secure, compound conditions
-- Any script where you're mimicking UI filter logic in code
-
-🛠️ **How to Use**
-1. Go to **System Definition** → **Scripts - Background**.
-2. Paste the script above.
+## **How to Use**
+1. Go to **Scripts - Background** or **Fix Scripts**.
+2. Define the script using above glidefilter example shared.
 3. Click **Run Script**.
-4. Check **System Logs** (gs.info) to verify updates.