Adding new Background script: Bulk Update of Fulfillment Group References in Published KB Articles

Author: sivamuruganandam-coder

Server-Side Components/Background Scripts/Bulk Update of Fulfillment Group References in Published KB Articles/script.js

@@ -0,0 +1,14 @@
+var old_reference = "Service desk"; // Old group name
+var new_reference = "Help desk"; // New group name
+
+var regexPattern = new RegExp('(?is)'+ old_reference, 'gi'); // Building Regex to generate case-insensitive pattern
+
+var kb_article = new GlideRecord('kb_knowledge');
+kb_article.addEncodedQuery('workflow_state=published');
+kb_article.query();
+while(kb_article.next()){
+	kb_article.text = kb_article.text.replace(regexPattern,new_reference); // Replacing the old group reference with the new group
+	kb_article.setWorkflow(false);
+	kb_article.update();
+	gs.info('Updated Article: ' + kb_article.number);
+}