Update README.md

The **Emotion-Aware Ticket Prioritizer** is an AI-powered ServiceNow solution that automatically analyzes the **tone and emotion** of user-submitted tickets (like Incidents or HR Cases).  
It dynamically adjusts **priority**, adds **contextual work notes**, and notifies the right team based on detected emotion -improving SLA compliance and customer satisfaction.

Author: RaviGaurav007

Server-Side Components/Script Includes/Emotion-Aware/README.md

@@ -14,3 +14,16 @@ If frustration or urgency is detected, the system dynamically increases the **pr
    - Optionally, notifies the support team for urgent or frustrated cases  
 
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+## How It Trigger Script Include Via Business Rule 
+1. Create object of Script Include (Accessible from all scopes)
+    var util = new global.EmotionAnalyzer();
+
+----
+## Example line as input and output
+| User Input                             | Detected Emotion | Auto Priority | Output                |
+| -------------------------------------- | ---------------- | ------------- | --------------------- |
+| “Laptop crashed again, no one helps!”  | Negative         | 1 (Critical)  | Escalate to VIP queue |
+| “Thank you, system working great now!” | Positive         | 4 (Low)       | No action             |
+| “Need help resetting my password.”     | Neutral          | 3 (Moderate)  | Normal SLA            |
+
+