Create Script.js

Author: chetnadev

Server-Side Components/Background Scripts/Update Field Based on Another Table’s Data/Script.js

@@ -0,0 +1,11 @@
+var userGr = new GlideRecord('sys_user');
+userGr.query();
+while (userGr.next()) {
+    var incGr = new GlideRecord('incident');
+    incGr.addQuery('caller_id', userGr.sys_id);
+    incGr.query();
+    while (incGr.next()) {
+        incGr.u_department = userGr.department; // Assuming custom field u_department
+        incGr.update();
+    }
+}