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lines changed Original file line number Diff line number Diff line change 1+ ## ServiceNow Fix Script: Remove Extra Spaces
2+ A generic ServiceNow fix script to clean data by removing extra whitespace from any specified field on any table.
3+
4+ ### Problem It Solves
5+ This script resolves data integrity issues caused by inconsistent user input, such as:
6+ - Leading or trailing spaces (e.g., " Hello World ").
7+ - Multiple spaces between words (e.g., "Hello World").
8+
9+ ### How to use
10+ 1 . Create and Configure the Fix Script
11+ - First, create a new Fix Script in your ServiceNow instance (** System Definition > Fix Scripts** ) add past the code
12+
13+ 2 . Add your table name and field that you want to clean up
14+ - Before running, you must update the following variables inside the script to define your target:
15+ ``` js
16+ var tableName = ' incident' ; // <-- CHANGE THIS to your table name
17+ var fieldName = ' short_description' ; // <-- CHANGE THIS to your field name
18+ ```
19+
20+ 3. Change ` processRecords` value and run
21+ - To see what changes will be made without actually updating records, ensure the ` processRecords` variable in the script is set to ` false`
22+ ` ` ` js
23+ var processRecords = false;
24+ ` ` `
25+ - To actually do the update, change the ` processRecords` variable to ` true` and run the script
26+ ` ` ` js
27+ var processRecords = true;
28+ ` ` `
29+
30+ 4. Run the script
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