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  • Server-Side Components/Business Rules/Preventing Recursive Updates from Integrations

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**Business Rule**
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Table : Any Custom Table or (Incident,Problem , Change)...
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Active : true
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When : before
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Update : true
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order : 100
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condition : gs.getUser().getUserName() == 'integration.user/Web services User'
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The rule must only run when the update is coming from the dedicated integration user to avoid impacting manual user updates, Can Update Fields to check as Required
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This business rule is designed to prevent unnecessary and redundant updates to records that are synchronized with external systems (e.g., Jira, Azure DevOps, or a custom application) via integration / E bonding
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This rule executes a check to ensure that the fields critical to the integration (Work Notes, Comments, State) have genuinely changed before allowing the update to process.

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