Merge branch 'ServiceNowDevProgram:main' into main

Author: raghavs046

Server-Side Components/Business Rules/Sync Fields for two tables/README.md

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+**Scenario**: Synchronize fields between two different tables.
+
+**Example**: Any changes made to the fields on the New Hire HR Case for a user, where the same field also exists on the HR Profile, will automatically be updated on the HR Profile when the field is modified on the case.
+Fields on the case that are derived from the HR Profile are excluded from this synchronization.
+
+**Script Logic**: An after-update business rule that checks the updated fields in the current table (HR case) exist in the other table (HR Profile) and updates them accordingly.

Server-Side Components/Business Rules/Sync Fields for two tables/script.js

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+(function executeRule(current, previous /*null when async*/ ) {
+    // Check if the Subject Person of case is empty
+    if (gs.nil(current.subject_person))
+        return;
+    // Subject person field reference to User Table. Check if the HR profile is present for the user.
+    var profileGR = new GlideRecord('sn_hr_core_profile');
+    if (!profileGR.get(current.subject_person))
+        return;
+
+    // Get all fields from the current record (case)
+    var elements = current.getElements();
+
+    // Loop through each field on the case and get the name
+    for (var i = 0; i < elements.size(); i++) {
+        var field = elements.get(i);
+        var fieldName = field.getName();
+
+        // Skip system fields and derived fields of hr profile (If any)
+        if (fieldName.startsWith('sys_') || fieldName === 'hr_profile')
+            continue;
+
+        var newValue = current.getValue(fieldName);
+        var oldValue = previous.getValue(fieldName);
+
+        // Only act if value changed
+        if (newValue != oldValue) {
+            // Check if the same field exists in HR profile and is accessible
+            if (profileGR.isValidField(fieldName)) {
+                profileGR.setValue(fieldName, newValue);
+            }
+        }
+    }
+	profileGR.update();
+
+})(current, previous);

Server-Side Components/Script Includes/GetClickableURL/readme.md

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+Function that generates clickable HTML links to records in different UI contexts (Native UI, Workspace or Portal)
+
+
+
+
+Sample background Script:
+
+var record_sysid = '';// add the record sys_id here.
+gs.info(new global.GetRecordDetails().getClickableURL('incident', record_sysid, 'INC- Workspace', 'workspace', 'cwf/agent'));
+
+gs.info(new global.GetRecordDetails().getClickableURL('incident', record_sysid, 'INC- Portal', 'portal', 'sp'));
+
+gs.info(new global.GetRecordDetails().getClickableURL('incident', record_sysid, 'INC - NativeUI', 'native'));
+
+gs.info(new global.GetRecordDetails().getClickableURL('', record_sysid, 'INC - NativeUI', 'native'));

Server-Side Components/Script Includes/GetClickableURL/scipt.js

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+var GetRecordDetails = Class.create();
+GetRecordDetails.prototype = {
+    initialize: function() {},
+    /*
+    table - table name of the record.
+    record - sysid of the record.
+    display_text - Display text of the clickable URL
+    urlUI - the URL Type - Accepts workspace/portal and native UI as default.
+    uiName - mandatory parameter if urlUI is workspace or portal.
+
+    */
+    getClickableURL: function(table, record, display_text, urlUI, uiName) {
+        try {
+            var grRecord = new GlideRecord(table);
+            if (grRecord.get(record)) {
+                var instance_url = 'https://' + gs.getProperty('instance_name') + '.service-now.com/';
+                var path;
+
+                if (urlUI == 'workspace' && uiName != '') {
+                    path = "now/" + uiName + "/record/" + table + "/" + record;
+                } else if (urlUI == 'portal' && uiName != '') {
+                    path = uiName + "?sys_id=" + record + "&view=sp&id=ticket&table=" + table;
+                } else {
+                    path = "nav_to.do?uri=" + table + ".do?sys_id=" + record;
+                }
+                // final URL
+                var link = instance_url + path;
+                var refLink = '<a href="' + link + '" target="_blank">' + display_text + '</a>';
+                return refLink;
+
+            } else {
+                gs.info('Record does not exist');
+                return '';
+            }
+        } catch (e) {
+            gs.info("Exception occured in getClickableURL method: " + e.message);
+            return '';
+        }
+    },
+    type: 'GetRecordDetails'
+};