Create Remove_Inactive_users_from_Active_tickets.js

Author: pankajrj

Server-Side Components/Scheduled Jobs/Remove Inactive users from Active tickets/Remove_Inactive_users_from_Active_tickets.js

@@ -0,0 +1,22 @@
+var arr =[];
+var gr = new GlideRecord('sys_user');
+gr.addQuery('active',false);
+gr.query();
+//gs.log('step 1');
+while(gr.next()){
+arr.push(gr.getValue('sys_id') + ''); //query inactive users and push them to the array
+}
+for(var i=0; i < arr.length; i++){
+var inc = new GlideRecord('incident');
+inc.addQuery('active',true);  
+inc.addQuery('state','!=',6);   
+inc.addQuery('state','!=',3);
+inc.addQuery('state','!=',7);
+inc.addQuery('assigned_to',arr[i]);
+inc.query();
+while(inc.next()){ //query active incidents with state is not 6,3,7
+inc.assigned_to = '';//set the assign to empty
+inc.update();
+	gs.eventQueue('incident.assignedto.inactive',inc,gs.getUserName(),gs.getUserName()); //trigger the notification event for Assignment group Manager
+}
+}