Create script.js

Scheduled Job that sends reminder emails to the assigned agents of Priority 1 Change Requests that are due within the next 24 hours and that are not closed or canceled.

Author: mitalizope

Server-Side Components/Scheduled Jobs/Change Request Due Reminder/script.js

@@ -0,0 +1,27 @@
+var now = new GlideDateTime();
+
+var after24Hours = new GlideDateTime();
+after24Hours.addSeconds(24 * 60 * 60);
+
+var gr = new GlideRecord('change_request');
+gr.addQuery('priority', 1);
+gr.addQuery('state', 'NOT IN', '3,4'); 
+gr.addQuery('due_date', '>=', now);
+gr.addQuery('due_date', '<=', after24Hours);
+gr.query();
+
+while (gr.next()) {
+        var assignedTo = gr.assigned_to;
+        if (assignedTo) {
+    			var mail = new GlideEmailOutbound();
+    			mail.setSubject('Reminder: ' + gr.number + ' Change Request is Due within 24 Hours');
+    			mail.setBody('Hi ' + assignedTo.name + ',\n\n' +
+                              'The following Change Request is due within 24 hours:\n' +
+                              'Number: ' + gr.number + '\n' +
+                              'Short Description: ' + gr.short_description + '\n' +
+                              'Due Date: ' + gr.due_date + '\n\n' +
+                              'Please take the necessary actions.');
+    			mail.addRecipient(assignedTo.email);
+    			mail.save();
+        }
+}