Create clientScriptOnChangeCaller.js

Author: zakir8992

Client-Side Components/Client Scripts/Display Custom Field Based on Incident Channel Field and populate with Caller Information/clientScriptOnChangeCaller.js

@@ -0,0 +1,26 @@
+function onChange(control, oldValue, newValue, isLoading) {
+    if (isLoading || newValue === '') return;
+
+    var ga = new GlideAjax('CallerInfoHelper');
+    ga.addParam('sysparm_name', 'getCallerInfo');
+    ga.addParam('sysparm_caller', newValue);
+
+    ga.getXMLAnswer(function(answer) {
+        // Confirm what you’re actually receiving
+        console.log("GlideAjax raw answer:", answer);
+
+        if (!answer) return;
+
+        var info;
+        try {
+            info = JSON.parse(answer);
+        } catch (e) {
+            console.log("Error parsing JSON:", e);
+            return;
+        }
+
+        g_form.setValue('u_email', info.email || '');
+        g_form.setValue('u_phone', info.mobile || '');
+
+    });
+}