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| 1 | +# Next Business Window Calculator |
| 2 | + |
| 3 | +## Problem |
| 4 | +You often need to compute the *next business window* for task scheduling, SLAs, or batch processing: “Start at 16:45, add 95 working minutes using schedule X and holiday set Y, and return both the end time and the ‘windows’ you traversed.” Native APIs give you the building blocks, but teams frequently re-invent this logic. |
| 5 | + |
| 6 | +## Where to use it |
| 7 | +- Script Include utility callable from Business Rules, Flow/Schedule jobs, or Background Scripts |
| 8 | +- Works in *scoped* apps |
| 9 | + |
| 10 | +## What it does |
| 11 | +- Accepts: start `GlideDateTime`, working minutes (integer), a schedule sys_id (or name), and an optional timezone |
| 12 | +- Uses `GlideSchedule` to hop across working/non-working periods and holidays |
| 13 | +- Returns: |
| 14 | + - `endGdt` — the calculated ending `GlideDateTime` |
| 15 | + - `segments` — an ordered list of working sub-segments used (start/end per segment), useful for audit/debugging |
| 16 | + - `consumedMinutes` — total minutes consumed |
| 17 | + |
| 18 | +## Configuration |
| 19 | +At the top of the script you can configure: |
| 20 | +- Default schedule sys_id (fallback) |
| 21 | +- Default timezone (e.g., `Europe/London`) |
| 22 | +- Maximum safety iterations |
| 23 | + |
| 24 | +## How it works |
| 25 | +The utility constructs a `GlideSchedule` from the provided schedule id, aligns the starting point, then iteratively consumes the requested working minutes across schedule segments (respecting holidays and timezone). It avoids recursion and uses a safety counter to prevent infinite loops. |
| 26 | + |
| 27 | +## References |
| 28 | +- GlideSchedule (Scoped) API. ServiceNow Docs. |
| 29 | + https://www.servicenow.com/docs/ (GlideSchedule Scoped) |
| 30 | +- Server API overview (Zurich docs bundle). :contentReference[oaicite:1]{index=1} |
| 31 | + |
| 32 | +## Example |
| 33 | +```js |
| 34 | +var util = new x_snc_example.NextBusinessWindow(); |
| 35 | +var result = util.addWorkingMinutes('2025-10-21 16:45:00', 95, 'your_schedule_sys_id', 'Europe/London'); |
| 36 | +// result.endGdt.getDisplayValue() -> "2025-10-22 09:20:00" |
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