Update script.js

Assigns incidents to groups based on category

Author: varshh-ds

Server-Side Components/Business Rules/Auto-Assign Incident Based on Keywords, CI, and Department/script.js

@@ -26,6 +26,24 @@
         }
     }
 
+    (function execute(inputs, outputs) {
+    var inc = new GlideRecord('incident');
+    if (inc.get(inputs.incident_sys_id)) {
+        switch(inc.category) {
+            case 'Network':
+                inc.assignment_group = 'Network Support';
+                break;
+            case 'Software':
+                inc.assignment_group = 'Software Support';
+                break;
+            default:
+                inc.assignment_group = 'Helpdesk';
+        }
+        inc.update();
+    }
+})(inputs, outputs);
+
+
     //  Department-based assignment
     if (current.caller_id) {
         var callerGR = new GlideRecord('sys_user');