script.js

Author: Indra-kolge

Server-Side Components/Background Scripts/Critical Incidents Created Today by assignment group/script.js

@@ -0,0 +1,17 @@
+//Count of Critical Incidents Created Today (by Assignment Group)
+(function() {
+    var ga = new GlideAggregate('incident');
+    ga.addQuery('priority', '1'); // Critical priority
+
+    var start = new GlideDateTime();
+    start.beginningOfToday(); // start of the day
+    ga.addQuery('sys_created_on', '>=', start);
+    ga.groupBy('assignment_group');
+    ga.addAggregate('COUNT');
+    ga.query();
+
+    gs.print("Critical Incidents Created Today (by Assignment Group):");
+    while (ga.next()) {
+        gs.print((ga.assignment_group.getDisplayValue() || "Unassigned") + " → " + ga.getAggregate('COUNT'));
+    }
+})();