Count Inactive Users with Active incidents (#2616)

* script.js

Automatically create a problem record from incident volume
Use case: Automatically create a problem record if a specific Configuration Item (CI) is associated with more than a certain number of incidents within a defined timeframe. 
Code snippet
This code can be placed in a Scheduled Script Execution or an After Insert Business Rule to check new incidents

* README.md

* Script.js

Identify the oldest active incident for each assignment group. This helps managers focus on long-running tickets that may require special attention.

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* script.js

This example searches a JSON document for all developers listed under the specified path.

* README.md

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* script.js

Identify inactive users who still have unresolved incidents. This helps with offboarding processes and ensures incidents aren't left unattended.

* README.md

* Update script.js

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* script.js

Count Inactive Users with Active incidents

* README.md

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* README.md

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Author: trimbakeshmadhan-109

Core ServiceNow APIs/GlideAggregate/Count Inactive Users with Active incidents/README.md

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+Count Active Incidents Assigned to Inactive Users 
+
+This script uses GlideAggregate to efficiently count the number of active incidents assigned to inactive users. 
+
+This is a crucial task for maintaining data hygiene and preventing incidents from being stalled due to inactive assignees. 
+
+Overview The script performs the following actions: Initializes GlideAggregate: Creates an aggregate query on the incident table. 
+
+Filters Records: Uses addQuery() to restrict the search to incidents that are both active (true) and assigned to a user whose active status is false.
+
+This filter uses a "dot-walk" on the assigned_to field to check the user's active status directly within the query.
+
+Aggregates by Count: Uses addAggregate() to count the number of incidents, grouping the results by assigned_to user.
+
+Executes and Logs: Runs the query, then loops through the results. 
+
+For each inactive user found, it logs their name and the number of active incidents assigned to them. Use case This script is essential for regular cleanup and maintenance. 
+
+It can be used in: Scheduled Job: Automatically run the script daily or weekly to monitor for and report on incidents assigned to inactive users. 
+
+Installation As a Scheduled Job Navigate to System Definition > Scheduled Jobs.
+
+
+Click New and select Automatically run a script of your choosing. Name the job (e.g., Find Incidents Assigned to Inactive Users).
+
+
+Set your desired frequency and time. Paste the script into the Run this script field. Save and activate the job. As a Fix Script Navigate to System Definition > Fix Scripts.
+
+Click New. Name it (e.g., Find Active Incidents with Inactive Assignee).
+
+
+Paste the script into the Script field. Run the script to see the results in the System Log. 
+
+
+Customization Targeted tables: Change the table name from incident to task or any other table with an assigned_to field to check for active records assigned to inactive users.
+
+
+Automated reassignment: Extend the script to automatically reassign the incidents to a group or another user. This is a common practice to ensure that tickets do not get stuck in the queue. Email notification: Instead of logging the information, modify the script to send an email notification to the group manager or another stakeholder with the list of incidents needing attention.

Core ServiceNow APIs/GlideAggregate/Count Inactive Users with Active incidents/script.js

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+/* 
+This script uses GlideAggregate to find the number of active incidents
+that are assigned to users who are currently marked as inactive.
+GlideAggregate is used instead of a standard GlideRecord query
+because it is more efficient for performing calculations like COUNT 
+directly in the database.
+*/
+var ga = new GlideAggregate('incident');
+
+// Query for active incidents.
+ga.addQuery('active', true);
+
+// Use dot-walking to query for incidents assigned to inactive users.
+ga.addQuery('assigned_to.active', false);
+
+// Add an aggregate function to count the incidents, grouped by the assigned user.
+ga.addAggregate('COUNT', 'assigned_to');
+
+// Execute the query.
+ga.query();
+
+// Process the results of the aggregate query.
+while (ga.next()) {
+    // Get the display name of the inactive user from the current record.
+    var inactiveUser = ga.assigned_to.getDisplayValue();
+    
+    // Get the count of active incidents for this specific user.
+    var incidentCount = ga.getAggregate('COUNT', 'assigned_to');
+    
+    // Log the result to the system logs.
+    gs.info("Inactive user " + inactiveUser + " has " + incidentCount + " active incidents.");
+}