Correct Readme files added according to the scripts (#2381)

Author: SumithThota

Client-Side Components/Client Scripts/Auto-Populate Short Discription/Readme.md

@@ -1,45 +1,36 @@
-Auto-Populate Short Description (Client Script)
-Overview
+# Auto-Populate Short Description (Client Script)
+## Overview
 
 This client script automatically updates the Short Description field in ServiceNow whenever a user selects a category on the form. It improves data consistency, saves time, and ensures that short descriptions remain meaningful and standardized.
 
-How It Works
+## How It Works
 
 When a user selects a category such as Hardware, Software, or Network, the script automatically prefixes the existing short description with a corresponding label (for example, “Hardware Issue –”).
 This makes incident records easier to identify and improves the quality of data entry.
 
-Configuration Steps
+## Configuration Steps
 
-Log in to your ServiceNow instance with admin or developer access.
-
-Navigate to System Definition → Client Scripts.
-
-Create a new Client Script with the following details:
+1. Log in to your ServiceNow instance with admin or developer access.
+2. Navigate to System Definition → Client Scripts.
+3. Create a new Client Script with the following details:
 
+```
 Table: Incident
-
 Type: onChange
-
 Field name: category
-
 Copy and paste the provided script into the Script field.
-
 Save the record and make sure the script is active.
+```
 
-Testing
+## Testing
 
-Open any existing or new Incident record.
+1. Open any existing or new Incident record.
+2. Select a category such as Hardware or Software.
+3. The Short Description field will automatically update with the corresponding prefix.
 
-Select a category such as Hardware or Software.
-
-The Short Description field will automatically update with the corresponding prefix.
-
-Benefits
+## Benefits
 
 Speeds up data entry for users.
-
 Maintains consistency in short descriptions.
-
 Reduces manual effort and human errors.
-
 Enhances clarity in incident listings and reports.

Server-Side Components/Background Scripts/ Bulk Change of Incident Priority Based on Category/Bulk Change of Incident Priority Based on Category.js renamed to Server-Side Components/Background Scripts/Bulk Change of Incident Priority Based on Category/Bulk Change of Incident Priority Based on Category.js

@@ -1,24 +1,100 @@
-Convert Active Incidents to JSON – ServiceNow
-Overview
+# Active Incidents JSON Export – ServiceNow
 
-This script fetches all active Incident records from your ServiceNow instance and converts them into a JSON format. The JSON output is easy to read and can be used for reporting, integration, or debugging purposes.
+This repository contains **two approaches** to fetch active incidents from ServiceNow and convert them to JSON. Both use `GlideRecord` but differ in flexibility and readability.
 
-By converting records to JSON, you can quickly share structured data with external systems, automate processes, or use it in scripts and dashboards.
+---
 
-Features
+## 1. Simple Approach
 
-Retrieves all active incidents from the incident table.
+This method fetches a **fixed set of fields** and converts them directly to JSON.
 
-Dynamically extracts selected fields (configurable).
+```javascript
+var incidents = [];
+var gr = new GlideRecord('incident');
+gr.addQuery('active', true);
+gr.query();
+while (gr.next()) {
+    incidents.push({
+        number: gr.number.toString(),
+        short_description: gr.short_description.toString(),
+        state: gr.state.toString(),
+        assigned_to: gr.assigned_to.getDisplayValue('name'),
+        created_on: gr.sys_created_on.getDisplayValue()
+    });
+}
 
-Automatically resolves reference fields to display values.
+var jsonOutput = JSON.stringify(incidents);
+gs.info(jsonOutput);
+```
 
-Adds human-readable state labels (e.g., "New", "In Progress", "Resolved").
+### ✅ Pros
+- Simple and easy to implement
+- Works fine for a fixed set of fields
+- Direct JSON output
 
-Outputs pretty-printed JSON for easy readability.
+### ❌ Cons
+- Fields are hard-coded → not reusable for other tables
+- Reference fields handling is not dynamic
+- Numeric state values are not human-readable
 
-Configuration
+---
 
-Table Name: Set the tableName variable to the table you want to extract records from.
+## 2. Flexible & Dynamic Approach
 
-Fields to Include: Update the fieldsToInclude array to include the fields you need in the JSON. For example:
+This method allows dynamic fields, handles reference fields, and adds human-readable state labels.
+
+```javascript
+var tableName = 'incident';
+var fieldsToInclude = ['number', 'short_description', 'state', 'assigned_to', 'sys_created_on'];
+var incidentList = [];
+
+var gr = new GlideRecord(tableName);
+gr.addQuery('active', true);
+gr.query();
+
+while (gr.next()) {
+    var incidentObj = {};
+    
+    fieldsToInclude.forEach(function(field) {
+        if (gr.isValidField(field) && gr[field].getRefRecord) {
+            incidentObj[field] = gr[field].getDisplayValue();
+        } else if (gr.isValidField(field)) {
+            incidentObj[field] = gr[field].toString();
+        } else {
+            incidentObj[field] = null;
+        }
+    });
+
+    // Map numeric state to human-readable label
+    var stateMap = {
+        '1': 'New',
+        '2': 'In Progress',
+        '3': 'On Hold',
+        '6': 'Resolved',
+        '7': 'Closed'
+    };
+    incidentObj.state_label = stateMap[incidentObj.state] || 'Unknown';
+
+    incidentList.push(incidentObj);
+}
+
+var jsonOutput = JSON.stringify(incidentList, null, 2);
+gs.info("Here's your JSON for active incidents:\n" + jsonOutput);
+```
+
+### ✅ Pros
+- Dynamic → easily reusable for any table and fields
+- Handles reference fields gracefully
+- Adds human-readable state labels
+- JSON is formatted for readability
+- Checks `isValidField` to prevent errors
+
+### ❌ Cons
+- Slightly more complex than the simple version
+- Requires manual mapping for fields like state labels
+
+
+## Summary
+
+- **Simple Approach**: Best for quick tasks with fixed fields
+- **Flexible Approach**: Best for reusable scripts, handling dynamic tables, reference fields, and human-readable output

Server-Side Components/Background Scripts/ Bulk Change of Incident Priority Based on Category/README.md renamed to Server-Side Components/Background Scripts/Bulk Change of Incident Priority Based on Category/README.md

@@ -1,8 +1,15 @@
-*************
-This script will query the group table and look for groups with inactive members. The script will replace the inactive manager with the oldest active member of the group.
+## update Multiple Records
+These 2 scripts are used to update Multiple records but in different ways
+### update_multiple_records.script file
+In this script it uses `updateMultiple()` Function 
+1. In this script it uses `updateMultiple()` Function 
+2. Automatically updates system fields like sys_updated_by and sys_updated_on.
+3. Cannot skip system fields using autoSysFields(false).
+4. Always triggers workflows, business rules, and script actions.
+5. Cannot disable per record.
 
-Logs: If no active members are there in group //gs.info("Group " + grp.name + " does not have any active user");
-
-After manager is replaced : gs.info("Group " + inactiveMgrGrp.name + " manager changed to " + getOlderGroupMember(inactiveMgrGrp).name);
-
-*************
+### update_multiple_records_v2.script file
+In this script it uses `update()` Function 
+1. update() is a GlideRecord method used to update a single record in the database. It is commonly used inside a loop to update multiple records individually.
+2. Can skip updating system fields using autoSysFields(false).
+3. Can skip workflows/business rules using setWorkflow(false).