readme.md

Author: DhruvBhatheja

Server-Side Components/Background Scripts/Auto-Create Problem Record from Recurring Incident Patterns/readme.md

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+Automatically Create Problem Record from Repeated Incident Patterns
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+This automation detects recurring incidents based on their short descriptions and automatically creates a Problem record when a defined threshold is reached (e.g., 5 similar incidents in 7 days).
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+Scenario
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+Multiple users report incidents with similar descriptions, FOR EXAMPLE Email not sending or VPN connection failed.
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+When the number of similar incidents exceeds the threshold within the lookback period:
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+A Problem record is automatically created.
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+All matching incidents are  linked to the Problem.