script.js

Author: bhavyaa30

Core ServiceNow APIs/GlideAggregate/Count All Open Incidents Per Priority/script.js

@@ -0,0 +1,23 @@
+(function() {
+    // Create GlideAggregate object on 'incident' table
+    var ga = new GlideAggregate('incident');
+    
+    // Filter only open incidents (state != Closed (7))
+    ga.addQuery('state', '!=', 7);
+    
+    // Group results by priority
+    ga.groupBy('priority');
+    
+    // Count number of incidents per priority
+    ga.addAggregate('COUNT');
+    
+    ga.query();
+    
+    gs.info('Open Incidents by Priority:');
+    
+    while (ga.next()) {
+        var priority = ga.priority.getDisplayValue(); // e.g., Critical, High
+        var count = ga.getAggregate('COUNT');
+        gs.info(priority + ': ' + count);
+    }
+})();