Create businessRuleFsmUsecase.js

Author: zakir8992

Server-Side Components/Business Rules/Automatically Populate Incident with Work Order Number/businessRuleFsmUsecase.js

@@ -0,0 +1,22 @@
+(function executeRule(current, previous /*null when async*/) {
+
+    if (!current.initiated_from.nil()) {
+
+        var inc = new GlideRecord('incident');
+        if (inc.get(current.initiated_from)) {
+
+            // Link the Work Order reference to the Incident
+            inc.u_work_order = current.sys_id;
+
+            // Move the Incident to On Hold and set Hold Reason
+            inc.state = 3;                 // 3 = On Hold
+            inc.hold_reason = '2';         // Awaiting Field Work Order (custom choice value created)
+
+            // Add work note 
+            inc.work_notes = 'Work Order ' + current.number + ' has been created and Incident moved to On Hold.';
+
+            inc.update();
+        }
+    }
+
+})(current, previous);