Create catalog.js

This project demonstrates how to create a new Service Catalog Item in ServiceNow dynamically using a Scripted REST API.

Author: RaviGaurav007

Integration/Scripted REST Api/Create Catalog Items Dynamically/catalog.js

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+// Scenario : As a ServiceNow Admin or Developer managing dozens of similar request forms (like “Request Laptop”, “Request Mobile”, “Request Access”, etc.).
+// Manually creating each catalog item is repetitive.
+
+// This code will Automate Catalog Item Creation with a Single REST Call
+//Script: POST /api/x_demo/catalog_creator/create
+
+(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {
+
+    var body = request.body.data;
+    var result = {};
+
+    try {
+        // 1. Create Catalog Item
+        var catItem = new GlideRecord('sc_cat_item');
+        catItem.initialize();
+        catItem.name = body.name;
+        catItem.short_description = body.short_description || '';
+        catItem.description = body.description || '';
+        catItem.category = getCategorySysId(body.category);
+        catItem.owning_group = getOwner(body.owner);
+        catItem.active = true;
+        var catSysId = catItem.insert();
+
+        result.catalog_sys_id = catSysId;
+
+        // 2. Create Variables
+        if (body.variables && body.variables.length > 0) {
+            for (var i = 0; i < body.variables.length; i++) {
+                var v = body.variables[i];
+
+                var variable = new GlideRecord('item_option_new');
+                variable.initialize();
+                variable.cat_item = catSysId;
+                variable.name = v.name.toLowerCase().replace(/ /g, '_');
+                variable.question_text = v.name;
+                variable.type = getType(v.type);
+                variable.order = (i + 1) * 100;
+                var varSysId = variable.insert();
+
+                // Add choices for select box variables
+                if (v.choices && v.choices.length > 0) {
+                    var choices = v.choices.split(',');
+                    for (var j = 0; j < choices.length; j++) {
+                        var choice = new GlideRecord('question_choice');
+                        choice.initialize();
+                        choice.question = varSysId;
+                        choice.value = choices[j].trim();
+                        choice.label = choices[j].trim();
+                        choice.insert();
+                    }
+                }
+            }
+        }
+
+        result.message = "Catalog item created successfully!";
+        response.setStatus(201);
+
+    } catch (e) {
+        gs.error("Error creating catalog item: " + e);
+        result.message = e.toString();
+        response.setStatus(500);
+    }
+
+    response.setBody(result);
+
+
+    function getCategorySysId(categoryName) {
+        var cat = new GlideRecord('sc_category');
+        cat.addQuery('title', categoryName);
+        cat.query();
+        if (cat.next()) return cat.sys_id;
+        return null;
+    }
+
+    function getOwner(ownerName) {
+        var usr = new GlideRecord('sys_user');
+        usr.addQuery('user_name', ownerName);
+        usr.query();
+        if (usr.next()) return usr.sys_id;
+        return gs.getUserID();
+    }
+
+    function getType(typeName) {
+        var map = {
+            "single_line_text": 1,
+            "multi_line_text": 2,
+            "select_box": 3,
+            "reference": 8,
+            "checkbox": 5
+        };
+        return map[typeName] || 1;
+    }
+
+})(request, response);
+
+//Example JSON
+//{
+  "name": "Request New Laptop",
+  "category": "Hardware",
+  "short_description": "Laptop provisioning form",
+  "description": "Allows employees to request a new laptop.",
+  "owner": "admin",
+  "variables": [
+    {
+      "name": "Laptop Model",
+      "type": "select_box",
+      "choices": "Dell,HP,Lenovo"
+    },
+    {
+      "name": "RAM Size",
+      "type": "select_box",
+      "choices": "8GB,16GB,32GB"
+    },
+    {
+      "name": "Business Justification",
+      "type": "multi_line_text"
+    }
+  ]
+}
+