Create convert incidents to JSON.js

Author: SachinNarayanasamy

Server-Side Components/Background Scripts/Convert Incident Records to JSON/convert incidents to JSON.js

@@ -0,0 +1,45 @@
+// Table and fields you want to include
+var tableName = 'incident'; // Change to any table you like
+var fieldsToInclude = ['number', 'short_description', 'state', 'assigned_to', 'sys_created_on'];// Change whichever field you wish for
+
+// Store all incident data here
+var incidentList = [];
+
+// Get active incidents
+var gr = new GlideRecord(tableName);
+gr.addQuery('active', true);
+gr.query();
+
+// Go through each record and build a friendly object
+while (gr.next()) {
+    var incidentObj = {};
+    
+    fieldsToInclude.forEach(function(field) {
+        if (gr.isValidField(field) && gr[field].getRefRecord) {
+            // Get display value for reference fields
+            incidentObj[field] = gr[field].getDisplayValue();
+        } else if (gr.isValidField(field)) {
+            incidentObj[field] = gr[field].toString();
+        } else {
+            incidentObj[field] = null;
+        }
+    });
+
+    // Add human-readable state
+    var stateMap = {
+        '1': 'New',
+        '2': 'In Progress',
+        '3': 'On Hold',
+        '6': 'Resolved',
+        '7': 'Closed'
+    };
+    incidentObj.state_label = stateMap[incidentObj.state] || 'Unknown';
+
+    incidentList.push(incidentObj);
+}
+
+// Convert the list to JSON in a readable format
+var jsonOutput = JSON.stringify(incidentList, null, 2);
+
+// Show the JSON output in system logs
+gs.info("Here’s your JSON for active incidents:\n" + jsonOutput);