script.js

Automatically create a problem record from incident volume
Use case: Automatically create a problem record if a specific Configuration Item (CI) is associated with more than a certain number of incidents within a defined timeframe. 
Code snippet
This code can be placed in a Scheduled Script Execution or an After Insert Business Rule to check new incidents

Author: trimbakeshmadhan-109

Core ServiceNow APIs/GlideAggregate/Create Problem based on incident volume/script.js

@@ -0,0 +1,13 @@
+var incidentCheck = new GlideAggregate('incident');
+  incidentCheck.addQuery('cmdb_ci', current.cmdb_ci); // Or any specific CI
+  incidentCheck.addQuery('opened_at', '>', 'javascript:gs.minutesAgoStart(60)');
+  incidentCheck.addAggregate('COUNT');
+  incidentCheck.query();
+  
+  if (incidentCheck.next() && parseInt(incidentCheck.getAggregate('COUNT')) > 5) {
+      var problem = new GlideRecord('problem');
+      problem.initialize();
+      problem.short_description = 'Multiple incidents reported for CI: ' + current.cmdb_ci.getDisplayValue();
+      problem.cmdb_ci = current.cmdb_ci;
+      problem.insert();
+  }