Create script.js

Author: Suri123789

Server-Side Components/Business Rules/Auto-assignment based on variable selection in catalog/script.js

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+//Auto-assignment based on application variable selection in catalog
+///*
+//==============================================================================
+// Script: Auto Assignment by Application Group
+// Table: sc_req_item | When: Before Insert/Update
+
+// PREREQUISITES ✅
+// ------------------------------------------------------------------------------
+// 1️⃣ Catalog Variable must exist:
+//     - Name: dummy_app_group (Select Box)
+//     - Values: AppGroup A/B/C etc.
+
+// 2️⃣ Assignment Group sys_ids mapping must be updated with real values in PROD.
+
+// 3️⃣ Variable stored in sc_item_option_mtom for sync:
+ //    - Name: dummy_group_variable (Reference: sys_user_group)
+
+// 4️⃣ Assignment Group field must be present on RITM form.
+
+// Summary: Auto-assign Assignment Group based on selected Application Group + 
+ //update associated variable for data consistency.
+//==============================================================================
+//*/
+
+(function executeRule(current, previous /*null when async*/) {
+    // Retrieve the application group variable
+    var appGroupVar = current.variables.dummy_app_group;
+    var groupSysId = ''; // This will store the dummy sys_id
+
+    // Ensure the variable exists before proceeding
+    if (appGroupVar) {
+        var appGroupValue = appGroupVar.getDisplayValue(); // Get the display value of the variable
+
+        // Match group values and assign dummy group sys_ids
+        if (appGroupValue === 'AppGroup A') {
+            groupSysId = '11111111111111111111111111111111';
+        } else if (appGroupValue === 'AppGroup B') {
+            groupSysId = '22222222222222222222222222222222';
+        } else if (appGroupValue === 'AppGroup C') {
+            groupSysId = '33333333333333333333333333333333';
+        } 
+
+        // Update Assignment Group in the RITM
+        if (groupSysId) {
+            current.assignment_group = groupSysId; // Set dummy sys_id in Assignment Group
+            gs.addInfoMessage('Assignment Group updated to sys_id: ' + groupSysId);
+
+            // Update the group variable on sc_item_option_mtom table
+            var grVars = new GlideRecord('sc_item_option_mtom');
+            grVars.addQuery('request_item', current.sys_id);
+            grVars.addQuery('sc_item_option.item_option_new.name', 'dummy_group_variable');
+            grVars.query();
+            if (grVars.next()) {
+                grVars.value = groupSysId;
+                grVars.update();
+                gs.addInfoMessage('Group variable updated to sys_id: ' + groupSysId);
+            } else {
+                gs.addErrorMessage('Group variable not found for the RITM.');
+            }
+        } else {
+            gs.addErrorMessage('No valid Assignment Group found for: ' + appGroupValue);
+        }
+    } else {
+        gs.addErrorMessage('Application group variable is not set.');
+    }
+})(current, previous);